Help Center

FAQ

MY ORDER

How will I know that you have received my order?

I placed an order but I didn't receive a confirmation email...What's going on?

How can I track my order?

How do I get my order faster?

Can I cancel my order or edit my shipping address?

Why isn't my promo code working?

I just placed my order but I forgot to apply my promo code, what now?

What if my item is damaged, incorrect or missing?

Can I edit my shipping address?

What do i do if the item i am looking for is longer available?

MY ACCOUNT

Can I edit my account information?

How do I reset my password?

What Is Wish List?

What are the benefits of having an account with you?

PAYMENT

What forms of payment do you accept?

When will i be charged?

Why was my credit/debit card or other payment method declined at checkout?

DELIVERY

When will I receive my order?

How much does delivery cost?

What can I do if my item was damaged or faulty when delivered?

How do I ship to another country?

SECURITY

Is your order online shop secure?

Are my personal data safe?